Booking Terms & Conditions

CARIBBEAN AGENCY, doing business as CARIBBEAN FLIGHTS, is a Limited Liability Company established 2915 Ogletown Road # 2745, Newark, DE 19713 (USA); with Sales office located 42 Broadway, 12th Floor, Suite 268, New York, NY 10004 (USA); and Operations office St Jean Airport, BP 541, 97133 St. Barthélemy, (French Caribbean).

By signing this document, the client authorizes CARIBBEAN AGENCY (D.B.A. “Caribbean Flights”) and its affiliated agents (partners, vendors and subcontractors) to use the credit card provided according to the Payment terms below.

Payment terms

All charter bookings must be prepaid by wire transfer (or Zelle). Additionally, all charter bookings must be guaranteed with a valid credit card at reservation.

In order to “hold” the charter airplane and crew while waiting for the wire transfer to reach our bank account, a “pre-authorization” will be placed on the credit card (this transaction is not a charge and will be voided upon receipt of the wire payment).

“Particular cases”:
Under special circumstances, the credit card may also be charged as follows:

- Deposit or full payment (for example: last-minute booking). Credit card payment is for exceptional cases only and must be pre-approved by management.

- Retainer/service fee of $500 USD (if the booking is canceled by the client during processing before confirmation or, if payment is not received by the due date indicated on the first page of the charter agreement).

- Any unusual or additional charges incurred for the charter trip (such as airport taxes, VIP transfer or transit costs, modification fees, facilities after hour fees, ground transportation fees, special catering fees...).


Additional passenger fees may also be charged after the trip (such as for above normal craft interior cleaning or damage, unexpected airport fees, fees related to passenger special needs). Some destination airports collect passenger taxes upon arrival and/or departure. These taxes are not included in the charter rates and need to be paid locally (in cash) to the airport authorities.

Cancellation & Modification Terms

IMPORTANT: To cover unexpected situations, we strongly recommend subscribing to travel insurance, with the “CFAR” option (“Cancel For Any Reason”). Please refer to your travel agency or insurance company for more information.

All Charter Reservations are non-modifiable and non-refundable: “USE IT OR LOSE IT”.

No show at the scheduled check-in time is considered as a charter cancelation with a 100% penalty fee. To make it clear, the “NO-REFUND” policy also applies to connecting airline delays, schedule changes or cancellations; immigration or visa issues; family emergencies; medical emergencies; natural disasters; epidemic/pandemic situations; government-issued travel restrictions or bans; acts of terrorism; acts of war; or any other reason. Please verify coverage with your travel insurance.

For some destinations, passengers will be required to present a negative COVID-19 PCR test taken prior to arrival at the island (usually within 3 to 7 days, please consult the authorities). You will be asked to show your negative test document at check-in. If you cannot produce this document, you will be refused boarding. The flight will be canceled, and no refund will be issued.

Minor alterations to a confirmed booking (such as adding a passenger, changing the schedule, or others) are subject to the operations office’s approval. Additional taxes and fees will apply in addition to a minimum processing fee of $100 per change.

Substitution Policy, Weather Disruptions & Day Light Restrictions

Caribbean Flights (or its agents) reserve the right to substitute an aircraft offering similar value and transportation characteristics without prior notice nor financial compensation. In certain weather circumstances, pursuant to regulations and/or safety, the aircraft will not be able to depart. Caribbean Flights (or its agents) in cooperation with the operator will review these issues affecting your travel and offer the best alternate solution to minimize travel disruptions. Some Caribbean airports are subject to sunrise and sunset landing restrictions. No take-off and landing are allowed outside daylight hours. For example: St Barthélemy (“St Barths”), Nevis, Virgin Gorda, most Grenadines islands, most Bahamian islands.... Caribbean Flights (or its agents) will not be liable for any delay and/or cancellation of the charter reservation due to late inbound flight, traffic congestion, or others, that may occur at the airport of transit.

Travel Documents

All passengers (including children and infants) must have valid travel documents before the trip. This may include a valid Passport, an ID card, and in some cases a Visa. It is the Passengers’ responsibility to check the validity of documents (i.e. expiration dates) and possible visa requirements for the visited country. Copies of these documents will be required by Caribbean Flights during the booking process in order to comply with APIS regulations issued by the US Customs & Border Protection and CARICOM agencies. Failure to provide valid travel documents will eventually generate a cancellation of the booking and deposited funds will be forfeited.

Luggage Allowance

Each passenger is allowed 1 checked luggage + 1 personal item (i.e. cabin bag that must fit under the seat). Checked luggage dimensions & weight not to exceed 25 in x 18 in x 11.5 in (63 cm x 46 cm x 30 cm), and 50 lbs. (23 kg). Personal item dimensions & weight not to exceed 16 in x 12 in x 8 in (40 cm x 30 cm x 20 cm) and 10 lbs. (5 kg). No oversized luggage allowed. Special luggage (baby strollers, golf bags, kite gear, scuba equipment, animal kennels...) must be pre-approved. If luggage does not comply with the above restrictions, the Captain of the flight may decide to offload the luggage before departure without financial compensation.

Passenger Restrictions

Most charter aircraft are small and limited in size. For comfort and safety, the following restrictions apply to all passengers: Weight 220 lbs./100 kg; Height 6’3”/1.90 m. Passengers above these limits must be pre-approved by the operations office. Passengers requiring wheelchair (or other medical) assistance must contact the reservations office to confirm availability of service prior to the booking.

COVID-19 Special procedures

Due to the numerous travel restrictions in effect throughout the Caribbean islands in relation to the COVID-19 pandemic, some of our flights are subject to special permit approvals by the local health authorities. Caribbean Flights has no influence on local government decisions regarding border control. We recommend contacting the health authorities of your departure and arrival airports to secure permissions. Caribbean Flights can assist in this process pending a non-refundable legal fee of $500 USD, which will be used as a deposit for a confirmed charter booking, or as a retainer fee in case of cancelation.

Caribbean Flights refers to Caribbean Agency LLC, a Delaware corporation and other parties responsible for providing air charter services.
All network partners are certified air taxi operators required to adhere to safety requirements set forth by Civil Aviation Authorities.

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